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Current information and guidelines on Covid-19 for guests and travellers

The Austrian Federal Government and the Government of Upper Austria have adopted far-reaching measures to contain Covid-19. Here is an overview of the most important information and regulations for a mindful coexistence.

 

Measures to protect us all

Until 2021 February 7th the following regulations apply:

 

Exit restrictions

Exit restrictions apply from 0:00 AM to 12:00 PM. Private residential areas may now only be left for certain reasons, for example:

  • Averting an immediate danger to life, limb or property.
  • care and assistance for persons in need of support and fulfilment of family obligations
  • Meeting the necessary basic needs of daily life
  • Occupational and educational purposes
  • Physical and mental recreation outdoors (e.g. individual sports, walks)
  • Unpostponable official and court appointments

When meeting the necessary basic needs of daily life and outdoor recreation, only persons from one's own household as well as the partner not living in the joint household, a single closest relative (parents, children and siblings) or a single important reference person (with whom contact is usually maintained several times a week) may come together.

 

Gastronomy

Catering establishments remain closed until the end of february, mid-February the situation will be evaluated and a decision on the opening will be made. Collection of food and beverages is possible in the period from 6:00 AM  to 7:00 PM. Open alcoholic beverages may not be sold via pick-up. Food and beverages may not be consumed within 50 m of the premises. In skiing areas, catering establishments that cannot be reached by guests by motor vehicle on generally public roads (no private, toll or forest roads) may not offer pick-up service. Delivery service is permitted without time restriction. 

Furthermore, company restaurants and canteens for company employees as well as catering establishments in hospitals and convalescent homes, nursing homes for the elderly and disabled, schools and kindergartens are exempt from the ban on entering.

 

Accommodation establishments 

Accommodation establishments remain closed until the end of february, mid-February the situation will be evaluated and a decision on the opening will be made. There are exceptions, for example, for business trips that cannot be postponed. The ban on entering gastronomic facilities in accommodation establishments does not apply if food and beverages are served exclusively to accommodation guests and are preferably consumed in the accommodation unit (i.e. in the room).

The first opening steps of museums are envisaged for February 8, 2021.

 

Leisure and cultural facilities

All leisure and cultural facilities such as theatres, opera houses and concert halls, indoor swimming pools, museums and exhibitions, cinemas and zoos are closed.

 

Sports

Indoor sports facilities remain closed to amateur athletes, outdoor sports facilities may be entered (e.g. cross-country skiing tracks, ice rinks). The minimum distance of two meters must be observed and an area of at least 10 m² must be available per person.)

 

Ski resorts

Cable cars, gondolas and lifts may be used for recreational purposes. The following protective measures are currently envisaged:

  • In principle, a distance of at least one metre from persons not living in the same household must be maintained in the entire ski area.
  • In closed or coverable means of transport (gondolas, cabins, coverable chairs) and closed access areas of cable cars, the wearing of an FFP 2 mask without an exhalation valve or an equivalent or higher standard mask is obligatory from the age of 14 (children from 6-14 years an mouth nose protection mask). A mouth nose protection mask must be worn from the age of 6 onwards in outdoor areas (in front of ticket offices or lifts) and in open cable cars (chair lift, T-bar).
  • In closed or coverable means of transport (gondolas, cabins, coverable chairs), a capacity restriction of 50 % must be applied. This does not apply if only persons from the same household are transported.
  • In ski areas, catering establishments that cannot be reached by guests by motor vehicle on generally public roads (no private, toll or forest roads) may not offer pick-up services.
  • Cable car operators must present a prevention concept.


Shopping and personal services

Food shops as well as pharmacies, drugstores and drugstores, the agricultural and animal feed trade, petrol stations, banks, the post office, mobile phone shops, tobacconists, insurance companies as well as bicycle and car repair shops are open. All other shop doors remain closed. Opening hours in the retail sector will remain limited to 6:00 AM to 7:00 PM. The distance rule, the 10 m² rule per customer and the compulsory wearing of mouth-nose protection mask for customers and employees will continue to apply here. Starting on January 25, 2021, the 2-meter distance rule and the mandatory wearing of an FFP2 mask will apply.

In all shops, the collection of pre-ordered goods (Click & Collect) is permitted. It should be noted that goods from the entire assortment may only be collected outdoors and in the period from 6:00 AM to 7:00 PM.

All service businesses close to the body, such as hairdressers, beauty salons and massage practices are closed.

Customers are only permitted to enter connecting buildings, including all corridors, lifts, staircases and other generally accessible areas, for the purpose of passing through or driving through. The consumption of food and beverages in these areas is prohibited.

The first opening steps in the shopping sector as well as in service businesses close to the body are envisaged for February 8, 2021.

 

Events

Events are completely prohibited. This includes cultural and sporting events, wedding and birthday parties.

 

Carpooling and taxis, public transport

Carpooling and the use of taxis is only permitted if there are only two people per row of seats (including the driver). Mouth and nose protection must also be worn. Exceptions are made for the transport of kindergarten children or for the transport of people with disabilities, if this is necessary due to the number of passengers and when getting on and off the bus. 

Public transport may be used. Mouth-nose protection must be worn in the means of transport and at all stops (including outside) and at least one metre distance must be kept.

Starting on January 25, 2021, the 2-meter distance rule and the mandatory wearing of an FFP2 mask will apply.

 

Restriction of contact, distance rule

Please continue to avoid social contact unless absolutely necessary. 

In public places, keep at least one metre distance from all persons not living in your own household. When entering public places in closed rooms, additionally wear mouth-nose protection mask. 

 

Obligation to register before entering Austria

The electronic registration before entering Austria is mandatory (Pre-Travel Clearance - PTC). Please find here the PTC registration form in German and English.

Exemptions from the registration requirement include commuters and transit travelers, as well as persons entering the country for unforeseeable reasons meriting special consideration within the family circle. For more information on the exemption rules, please visit the website of the Federal Ministry of Social Affairs, Health, Care and Consumer Protection.

 

Quarantine regulations for entry into Austria

Persons who have been in regions for which a travel warning is in effect due to the COVID-19 pandemic in the last few days must continue to immediately enter a 10-day (home) quarantine when entering Austria. Due to the spread of the coronavirus (COVID-19), travel warnings are in effect for almost all countries in the world. Only Australia, Finland, Greece, Iceland, Japan, New Zealand, Norway, Singapore, South Korea and the Vatican are exempt. Early termination of quarantine by a negative PCR or antigen test is possible at the earliest on the 5th day after entry.

Exempt from quarantine are, among others, persons entering the country for professional reasons, persons in transit and persons accompanying Belgians in medical emergencies. These persons may enter the country without the obligation of quarantine upon presentation of a negative PCR or antigen test. This test must not be older than 72 hours at the time of entry. For more information on the exemption rules, please visit the website of the Federal Ministry of Social Affairs, Health, Care and Consumer Protection

 

Current travel, border and traffic information

Current travel, border and traffic information can be found on following pages:

 

Travel Warning in Germany

Germany has declared Upper Austria, as well as all other Austrian federal states, a risk area. Since November 8, 2020, the following entry regulations have been in effect, which also apply to travel returnees.

 

What do guests from Germany who are currently staying in Upper Austria have to do?

Travellers from a risk area have to register before entering Germany by means of a digital entry registration and after entry they have to go into a mandatory 10-day quarantine. The quarantine obligation can be terminated prematurely if a corona test carried out on the fifth day after entry at the earliest is negative.

However, it is no longer possible to prevent the quarantine by a test in the risk area or directly on entry.

There are exceptions to these entry requirements for people who have been in a risk area for less than 48 hours for professional reasons. In any case, please observe the regulations of the respective federal states. You can find an overview here.

 

What happens when passing through Germany?

Transit through Germany to other countries is possible without restrictions.

 

New entry regulations for the Czech Republic

From Monday, 09.11.2020, 00:00 AM, the following conditions apply for the entry into the Czech Republic:

Before entering the country, a report must be made to the Hygiene Office using an electronic form (Public Health Passenger Locator Form). On entry, a negative PCR test, which must not be older than 72 hours, must be presented and sent to the Hygiene Office, or a PCR test must be showed within 5 days of entry into the Czech Republic and sent to the Hygiene Office. Until the test result is available, the Office of Sanitary Affairs will order a quarantine (10 days).

Exceptions are for business trips of up to 12 hours duration and for transit trips through the Czech Republic.

You can find more information here. 

 

Can I cancel my holiday?

In the event of cancellation or if you decide not to make your trip, the standard cancellation conditions of the respective accommodation company generally apply. Please contact your accommodation provider or your travel insurance company directly for further information.

 

Where can I find up-to-date and official information on the current situation around COVID-19?

The Austrian Ministry of Health provides information on its website regarding the current spread of the virus worldwide and on the current situation in Austria. You can also find daily updated information from the Agency for Health and Food Security (AGES) and the Federal government of Upper Austria.

 

How can I protect myself against potential infection?

Wash your hands several times each day with soap and water or use an alcohol-based disinfectant, cover your mouth and nose with a paper tissue (not your hands) when you cough or sneeze and avoid direct contact with people who are ill. Keep a safety distance of at least 1 meter. In addition, nose and mouth protection must be worn in shops and public means of transport.

For information on transmission, symptoms and prevention, you can also call Austria’s national health number on 1450 or contact the dedicated AGES coronavirus info line 0800 555 621.

 

If infection is suspected

If you have symptoms or the suspect that you have become infected, put yourself in quarantine and call the health hotline 1450 for further instructions.